Our POLICIES

refund policy  

our refund policy

If we charge you a fee, and your application does not go ahead you will receive:

  • A full refund if we are unable to obtain a mortgage, provided all information you have given us is correct.
  • No refund if you decide not to take out the recommended product or apply direct to lender or via another advisor.
  • No refund should you decide not to proceed after we have started the application process, this includes obtaining a Decision in Principle.

If a refund is payable to you, we will refund all fees back via the original payment method. This is due to Money Laundering and Fraud prevention reasons, and no exceptions will be made.

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Finance Advice Centre Ltd is an appointed representative of Finance Advice Group Ltd, which is authorised and regulated by the Financial Conduct Authority in respect of mortgage and insurance mediation activities only. Finance Advice Group Ltd is entered on the Financial Services Register https://register.fca.org.uk/ under reference 624517.

Some types of buy to let mortgages are not regulated by the Financial Conduct Authority.

As a mortgage is secured against your property, it could be repossessed if you do not keep up the mortgage repayments.