Privacy Policy


This website is hosted and managed by on behalf of Finance Advice Centre Ltd.

The Data Controller is Finance Advice Centre Ltd of Chatsworth House, Prime Business Centre, Raynesway. Derby. DE21 7SR whose Data Controller Registration Number is ZA086408.

All personal information is obtained, processed and stored in accordance with the Data Protection Act 1998, as amended, and any appropriate regulations and/or guidance (the Act). All references to the Data Controller and Data Processor are as defined by the Act.

This policy sets out the basis on which any personal data will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

The site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


  1. 1. We may process the following data about you:
    1. 1.1. Information you give us. You may give us information about you by filling in forms on our site (the site), or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use the site, subscribe to a service, perform a search on the handbook pages, provide feedback about the products or services, participate in a survey and when you report a problem with the site. The information you give us may include your name, address, e-mail address and phone number and information about your organisation.
  2. 1.2. Information we process about you. With regard to each of your visits to the site we may automatically process the following information:
  3. 1.3. Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide.


  1. 2. The site uses cookies to distinguish you from other users of the site. This helps us to provide you with a good experience when you browse the site and also allows us to improve the site. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy (see below).


  1. 3. We will use information held about you in the following ways:
    1. 3.1. Information you give to us. We will use this information:
      1. 3.1.1. to administer access to the site, for example, to determine whether you are eligible to access the site and for what time period. To facilitate this it may be necessary for us to contact you to clarify and/or obtain further information concerning your request for access or to provide you with information to enable you to access the site;
      2. 3.1.2. when you enquire or provide feedback about the products and services we will use the contact details that you have provided to respond to you;
      3. 3.1.3. any feedback that you provide us with will help us to understand how the products and services are perceived by you and which are of most interest. We may use such information to tailor our service offerings to suit your needs and improve the product and service offerings for the benefit of our users generally;
      4. 3.1.4. to notify you about changes to the service or products;
      5. 3.1.5. to ensure that content from the site is presented in the most effective manner for you and for your computer.
  1. 3.2. Information we process about you. We will use this information:
    1. 3.2.1. to administer the site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    2. 3.2.2. to improve the site to ensure that content is presented in the most effective manner for you and for your computer;
    3. 3.2.3. as part of our efforts to keep the site safe and secure.
  2. 3.3. Information we receive from other sources. We may combine this information with information you give to us and information we process about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).


  1. 4. For the purposes of delivering the site and services to you we may share your personal information with any member of our group, (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006) and any business partner, supplier or sub-contractor.
  2. 5. We may disclose your personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce our terms and conditions and other agreements; or to protect the rights, property, or safety of Finance Advice Centre Ltd, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


  1. 6. All information you provide to us is stored on our servers and we follow strict security procedures for processing and storing the personal information with which we have been entrusted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
  2. 7. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


  1. 8. If we decide to change this Privacy Policy we will post the changes here. However if we intend to make material changes to the way we use your personal information we will seek your consent before doing so.


  1. 9. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to
  1. 10. Under the Act you have the right to receive a copy of the information that is held about you; any request or queries in relation to this should be directed to the Data Controller, Finance Advice Centre Ltd, Chatsworth House, Prime Business Centre, Raynesway. Derby. DE21 7SR.


This website is hosted and managed by on behalf of Finance Advice Centre Ltd. The website uses cookies to distinguish you from other users of the site. This helps us to provide you with a good experience when you browse the site and also allows us to improve the site.

By continuing to browse the site, you are agreeing to our use of cookies.


Cookies are tiny text files (made up of letters and numbers) stored on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. EU legislation states that all websites should let you know when they are using your cookies.

We use cookies to remember your authentication status and to help us to improve our users’ experience on our site. This site also uses cookies to help us see which pages our customers like and which are not working so well, so that we can make improvements. Cookies do not tell us who you are or give us any personal details about you.


The table below sets out the main cookies that we use on this site and what we use them for.

Type of cookieCookie nameExpires afterPurpose
Site performanceWeb Trends10 yearsPerformance cookies collect anonymous information about how visitors use our site, for example how many visitors came to our site and when, what browsers visitors use and how long visitors stay on the site. This data does not contain any information that is personal to you.
Google Analytics: __utma2 years from set/update
Google Analytics: __utmb30 minutes from set/update
Google Analytics: __utmcnot set
Google Analytics: __utmz6 months from set/update
SiteStat: c15 years
SiteStat: s15 years
BIG-IPsame day

Please note that third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, media-based services and linked content delivery networks) may also use cookies, over which we have no control. These cookies are likely to be tracking cookies.


This site uses cookies to help it operate. If you decline cookies you may lose some of the beneficial website functions of cookies. No personally identifiable information is stored within cookies. The Help pages on most browsers will tell you how to prevent your browser from accepting new cookies and how to disable cookies altogether.

If you do not accept the cookies, or choose to block some or all cookies, you will still be able to browse the site however some parts of the site will not work effectively.

For more information on how to manage cookies please visit